Returns & Refunds Policy

Returns & Refunds Policy

Thanks for shopping at our webstore. We want to make sure you have a great experience while you are exploring and purchasing one of our STISS Augmented watches, in the following called «payment watch(es)». There are terms and conditions that apply to transactions at our webstore. By placing a purchase order at our webstore, you agree to the «Terms and conditions of sales» along with our «Privacy Policy» and this present «Returns & Refunds Policy».

In the event of deviations, the German version of our Returns & Refunds Policy is authoritative and only this is legally binding.

Sometimes a payment watch may not be what you have expected. In that unlikely event, we invite you to review the following terms related to returning a payment watch. For any undamaged, unused, and unworn STISS Augmented wristwatch return it with its included original packaging along with the provided mandatory “RETURN FORM STISS Augmented payment watch” within 14 days from the date you receive the device. We only accept return delivery against signature with tracking number indication. Note that STISS Ltd will not accept unpaid shipments or COD packages and will not bear the costs for shipping or returns. You assume the risk of loss or damage to the returned payment watch while it is in the post back to us.

The payment watch must be sent by registered post to the address given at the footer on this www.stiss.ch page. The payment watch, together with all accessories, must be properly packed and returned in its original packaging.

Damaged payment watches cannot be returned or will be fully invoiced to the customer, respectively.

A) For watches linked to your credit or debit card:

In the case of a return, we must also charge you a fee of € 16.00 per payment watch, which we incurred to establish your association of the watch with your Mastercard.

On receipt of your returns parcel, you will receive the purchase price of the payment watch less the € 16.00 bank link fee.

B) For watches linked to the MuchBetter Smart Payment App:

As you have ordered a STISS Augmented payment watch, a return is only possible under the condition that you did not have yet activated the watch with the 9-digit activation code within your MuchBetter app.

If you have already carried out the activation, we can no longer accept your return because the secure contactless chip was activated in STISS watch glass and linked to your MuchBetter account and has thus become your property.

For the complete terms and conditions of sales, please refer to the «Terms and conditions of sales».

Place of delivery

We ship to the 26 EEA countries (European Economic Area) including United Kingdom, Liechtenstein, and Switzerland. Should we not ship to your country please contact us directly.

Delivery times

  • Switzerland and Liechtenstein: 2 – 3 working days
  • European Economic Area and UK: 5 – 7 working days

Customers are obliged to immediately inspect the delivered or collected payment watch for correctness, completeness, and integrity. The customer shall inform STISS Ltd of any defects immediately after detection thereof and within 14 calendar days after receipt of the delivery / collection at the latest. The customer must retain the product in the condition it was delivered in and may not use it. If the delivery is carried out by a service partner, the customer, by signing the delivery note, confirms that the product shows no obvious defects. Alternatively, he/she must state the defect on the delivery note. This does not apply to hidden defects.

The delivered payment watches remain our property until final payment has been made.

October 2021